Customer Focused.
Customers come to us with a unique set of requirements, So it matters that we maintain this focus and momentum from receiving an enquiry to delivery and often complete installation of their highly bespoke doorset. Because everything is tailor made to meet customer requirements, we make sure that customers are kept fully informed during the design, quotation and build phases and that delivery is synchronised to installation schedules.
We have established technical teams, leaders in their field, of understanding requirements and creating purpose built doors capable of meeting stringent safety standards. These are examples of the requirements we regularly meet:
- FD30/60/90/120 doorsets in a full range of finishes.
- Acoustic rated doorsets up to 44dB.
- X-Ray doorsets.
- Laser resistant doorsets.
- Anti-microbial coated doorsets.
- Environmentally responsible solutions.
- Specialist project management service.
- Glazed Privacy Panels for doors and screens.
- Fire rated screen's.
Quality and technically strong throughout. Our specialist technical team can discuss a range of manufacturing options to meet individual needs and using bespoke tracking software, design and build a performance product to suit requirements. Always technically sound products, our doorsets have 3rd party accredited test evidence and are environmentally COC certified.
Where our customers have in-house expertise and through negotiated arrangements, we can provide aligned access to shared order and tracking software, enabling order placement to be as slick, sleek and durable as the product finish.
All doorsets are hand finished as required and personally checked to meet our exacting QA standards before they leave our manufacturing sites. Customers don’t expect anything less and we aim and achieve optimum customer satisfaction.
Because our reputation hinges on customer service, we provide a no fuss solution to a no compromise demand, making behind the scene order tracking as no nonsense and efficient, as the finished product delivered. |
